Shipping / Return Policy

Shipping Overview

Kindly allow up to 7 business days to process your order prior to the 2-3 day USPS shipping. Please email us if your purchase is time-sensitive. We will do our best to accommodate expedited requests and can quote faster delivery options.

 

Weather

During the cold weather months (below 32 degrees), if your order includes plants, we suggest to have your order delivered to a work place, apartment office or to a place where someone will be available to accept your order. We package the plants very well but it is best not to have the plants sitting in the cold all day. We will also send a tracking number once your order is shipped so you will know the expected arrival date. 

 

Return Policy

We want you to truly enjoy your purchase from Sea & Asters. If, however, you are not completely satisfied with your order we will gladly accept the return of the undamaged merchandise for a refund or an exchange. Just let us know within 7 days of merchandise arrival. Returns must be pre-authorized prior to sending merchandise back. Returned merchandise must be in its original packaging and returned within 14 days of order delivery date.

Please note:
- Shipping charges are not refundable.
- Return shipping costs are customer’s responsibility unless there is damage to the item.
- Once we have received your return we will process the refund or exchange within 5 business days